Refund policy

iRun & Company — Return & Exchange Policy

We want you to shop with confidence. Please review our return and exchange policy before making a purchase.

Return window

Eligible items may be returned or exchanged within 5 days, beginning as follows:

• In-store purchases: From the date of purchase.
• Special orders picked up in store: From the date the customer picks up the item.
• Special orders shipped directly to the customer: From the date the customer receives the item.
• Other online orders: From the date the customer receives the item.

Item conditions

To be eligible for a return or exchange, an item must be new, unused, and in the same condition in which it was sold. All original tags, packaging, and boxes must be included, along with the purchase receipt. A digital receipt is accepted for online orders.

Shoes worn outside are not eligible. All conditions must be met; no exceptions will be made for missing receipts, tags, packaging, or boxes.

Final sale

Carbon-plated shoes, nutrition products, eyewear, and discounted or clearance items are final sale. They are not eligible for a return, exchange, or store credit due to fit, preference, or a change of mind.

Refunds, exchanges, and store credit

Eligible items may be returned for a refund or exchanged for another size or product, subject to inspection and product availability. Store credit may be offered in certain cases, but is not available for every return.

Once we receive and inspect a return, we will let you know whether it has been approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Online returns

To request a return or exchange for an online order, email info@iruncompany.com within the 5-day return window. Include your order number, purchase receipt, and the item you wish to return or exchange. We will review your request and provide instructions. Please do not send an item back before receiving return instructions.

Customers are responsible for return shipping costs on standard returns and exchanges. iRun Company does not reimburse those costs.

Damaged, defective, or incorrect items

Please inspect your order when you receive it. If an item arrives damaged, appears defective, or is not what you ordered, contact info@iruncompany.com promptly with your order number, purchase receipt, and a description of the issue. We will review the matter and work with you on an appropriate resolution.

For questions about a return or exchange, contact info@iruncompany.com.