Shipping policy

Shipping & Pickup Policy

Last updated: September 25, 2026

Thank you for shopping with iRun & Company. This policy explains our shipping estimates, charges, special orders, and in-store pickup.

Shipping costs

Our standard shipping charge is generally $5, but the cost may vary depending on the order and delivery address. Available shipping options and the final shipping charge are displayed at checkout before you place your order.

Processing and delivery times

Processing and delivery times vary depending on the product, brand, availability, shipping method, and whether an item ships from our store or directly from a brand or supplier.

Orders generally arrive in approximately one week, although some may take longer. This is an estimate, not a guaranteed delivery date. We communicate with customers about shipping details and will reach out if we become aware of a significant change affecting an order.

If we cannot ship an order within a timeframe we communicated to you, we will provide an update and explain your available options, including cancellation and a refund where applicable.

Special orders shipped directly to you

Some special orders ship directly from a brand or supplier to the customer. Their processing and delivery times depend on that brand or supplier and may differ from other orders. We will communicate the available shipping information and provide tracking details when available.

For an eligible special order, the return or exchange window begins when you receive the item, as explained in our Return & Exchange Policy.

In-store pickup

If you select in-store pickup, please wait until we notify you that your order is ready before coming to the store. Bring your purchase receipt when collecting your order.

For an eligible pickup order, the return or exchange window begins on the day you receive the item.

Shipping addresses

Please review your shipping address before placing an order. If you notice an error, email info@iruncompany.com as soon as possible. We will try to assist, but an address may not be changeable once an order has shipped.

If a package is returned because the address provided was incorrect or incomplete, we will contact you to discuss the available options and any additional shipping cost before reshipping it.

Delivery issues

If your order is delayed, marked delivered but cannot be located, arrives damaged, or contains the wrong item, please contact info@iruncompany.com with your order number and a description of the issue. Include photos of damaged items and packaging when available. We will review the matter and help determine the next steps.

Return shipping

Customers are responsible for return shipping costs on standard returns and exchanges. Please contact us before sending an item back so we can provide instructions. Our Return & Exchange Policy explains eligibility requirements and final sale exclusions.